Everybody is entitled to their opinion, you included. People are attacking Pete because they don't believe his mentality fits the mold here. I understand what Pete is saying, that a deal is a deal. The fact of the matter is, you don't shit where you eat. The seller could've saved his reputation by taking the heads back, issuing a refund for only the heads, shake hands, and issue an apology. None of that happened here. A guy is risking his reputation over $1100, which will probably end up costing him much more in the long run. It's just a crappy situation all around. I would never in a million years knowingly sell somebody a defective product, on MM or Criagslist for that matter. What you see is what you get, and I will make you aware of any issues that need to be addressed in the listing of the item for sale. If something sticks out to the buyer that I didn't catch, that is up to me to remedy and make it right. Nothing like that happened here. When you go the extra mile to ensure a smooth transaction, that says a lot about your character. That makes people want to work with you. If you magically disappear and don't try to make it right, that says even more.