Still amazes me when I see "business owners" who, in this current age of the internet, social media and "viral", are too stupid to recognize the harm that comes from a bad transaction... or conversely the benefits of an outstanding transaction...
Imagine if this had gone differently, and O'Hara had said "Man, I feel awful. I thought that I covered my bases and yours too...but sometimes shit happens. I'll make is right, whether that means repairs or a full refund."
Then you'd have an 8 page thread about how great O'Hara is to do business with and how you can buy from him with confidence. That's more valuable than any banner ad, sponsorship, etc and could have resulted in new business. Instead, you have this. If anybody was to ask me "what do you know about O'Hara Automotive."... I'd have to steer them clear at this point. Could have been exactly the opposite.
Like I said... Stupid