99SaleenSpeedster
Club Member
Jeff Glover and Associates.
My wife and I are considering selling our home and I hear Jeff Glover (1-855-Jeff-Sells) ads often and contacted his company.
From the initial contact, I didn't have a "warm fuzzy feeling". I sent an email the evening of July 6th and received a response the evening of July 7th explaining my email was caught in the spam filter.
I replied to the note asking what days and times were available for an associate to view our home. I received a reply the evening of July 8th with a few dates and times.
I wrote back asking for a Saturday, early afternoon appointment and got a quick reply saying 1:00 pm Saturday works and asking for my name, address, phone number and how I heard about their company. I wrote back with the info they requested and never received a reply or confirmation.
Fast forward to Saturday, July 11th. I expected an associate to show up a few minutes before 1:00, but at 1:10 and no word from anyone, I called Jeff's office. After several attempts to reach someone, I got someone on the phone and explained I had a 1pm appointment and asked if they knew when the associate may arrive.
They said they would call him, get an ETA and call me back. At 2:00pm, 1 hour late and still no word from anyone and no callback, I called them back. Same response, they said they would call him, get an ETA and call me back. No call, no show....
At 4:00pm, I called back one last time and stated I would like to cancel my appointment since I hadn't heard from anyone and wasted my entire day. Their reply was "We've been closed for about 30 minutes, we will call Monday to have someone confirm the cancellation." Really, Monday to cancel a Saturday appointment?!?!?! I stated there was no need, it was the most unprofessional company I've ever dealt with and don't want to hear from their company ever again.
Jeff Glover gives Keller Williams a bad name and I wanted to share my experience here and will with anyone I hear looking for a realtor.
Since I was shopping around, I contacted another firm and literally had an email (not a generic one) and phone call in less than 5 minutes to see how they could assist me and asked when they could visit our home.
My wife and I are considering selling our home and I hear Jeff Glover (1-855-Jeff-Sells) ads often and contacted his company.
From the initial contact, I didn't have a "warm fuzzy feeling". I sent an email the evening of July 6th and received a response the evening of July 7th explaining my email was caught in the spam filter.
I replied to the note asking what days and times were available for an associate to view our home. I received a reply the evening of July 8th with a few dates and times.
I wrote back asking for a Saturday, early afternoon appointment and got a quick reply saying 1:00 pm Saturday works and asking for my name, address, phone number and how I heard about their company. I wrote back with the info they requested and never received a reply or confirmation.
Fast forward to Saturday, July 11th. I expected an associate to show up a few minutes before 1:00, but at 1:10 and no word from anyone, I called Jeff's office. After several attempts to reach someone, I got someone on the phone and explained I had a 1pm appointment and asked if they knew when the associate may arrive.
They said they would call him, get an ETA and call me back. At 2:00pm, 1 hour late and still no word from anyone and no callback, I called them back. Same response, they said they would call him, get an ETA and call me back. No call, no show....
At 4:00pm, I called back one last time and stated I would like to cancel my appointment since I hadn't heard from anyone and wasted my entire day. Their reply was "We've been closed for about 30 minutes, we will call Monday to have someone confirm the cancellation." Really, Monday to cancel a Saturday appointment?!?!?! I stated there was no need, it was the most unprofessional company I've ever dealt with and don't want to hear from their company ever again.
Jeff Glover gives Keller Williams a bad name and I wanted to share my experience here and will with anyone I hear looking for a realtor.
Since I was shopping around, I contacted another firm and literally had an email (not a generic one) and phone call in less than 5 minutes to see how they could assist me and asked when they could visit our home.
