ItsAllAboutTheT&A
Club Sponsor-ItsAllAboutTheSnuggie
Check out my conversation with Sprint…These guys are dense over there.
So, I have Sprint. Their service has gone to shit in a hand basket…there's been threads here before about it…I've been back and fourth with them multiple times in the past 30 days arguing with them. I just want my phone to work like it should. Thats all. I just want what I pay for. I went online and talked to a rep today and this was our conversation…note the part underlined in red. I actually was so furious typing that and his response made me even more angry. Are these fucking people dense over there? Who the fuck hires these no bodes who don't know shit about shit.
Willie V.: Are you able to receive text messages?
You: Here's whats going on. I can text some people, some people I cannont.
You: And my phone is double texting. Been doing that for a month
You: Example…I was texting someone all day today. Suddenly, I can't text them anymore. Try to resend the same text like 50 times and it does not go through. Then one time, it does…then literally five seconds later, I try to send another text and it does not go through
Willie V.: Okay. Did you download a app on your phone before this issue start?
You: I then send a text to someone else immediately and it works…then try the first person again and it did not work.
You: Did not download an app.
You: My wifes phone does it too. She has only ONE app on her phone. Candy Crush. Thats it.
You: My phone is up to date with firmware and software
You: I did multiple hard resets
You: Nothing worked.
You: If you tell me a tower is down or getting worked on, I'm going to blow a gasket. That seems to be the default answer from sprint to EVERYONE.
You: My wife just texted me now and I texted her back. I just tried to text my friend and it didn't go through.
You: I'm so sick of this. 6 months ago, I told people that Sprint has a rock solid network and I recommend them. I've actually talked people into getting sprint. Now? I wouldn't want my enemy to have this service. I drop calls left and right, texting is splotchy and internet is hit or miss
Willie V.: Are you not able to send a text message to an iphone user?
You: I don't know what phone they have. Why does that matter? It's a network issue, isn't it? Not a hardware problem?
You: And if they were a iPhone user, why could I send them messages before, but suddenly not now.
You: My phone tells me it's a network issue
Willie V.: If they has turn on imessage on their iphone, they can only send and receive free text messages to iphone user only.
Willie V.: Can you please make sure if someone using iphone on which you are not able to send text message?
You: Well, my wife does not have an iPhone and it happens when I talk to her all the time.
You: It happened with my wife and I today
You: She has a galaxy phone as well as I do.
Willie V.: Okay. Let me discuss your concern with my supervisor.
You: And I seriously doubt someone with an iPhone I talk to would switch settings. I'm 31 and tech savvy. So are my friends I talk to .
Willie V.: If someone using an iphone, please ask them to turn off imessage from their iphone via setting > message > turn off imessage.
Willie V.: After that try to send a text message to that number to know the status.
You: I just texted them. they texted back that they do have an iPhone. Should I text them and ask them if they are getting my texts
You: maybe I should text them and tell them how to receive my texts
Willie V.: Yes.
You: That was sarcasm. I know typing does not translate well. What I was getting at was that I texted them to see if they were getting my texts. It did go through that time…now its not. Here's some more sarcasm…Do you think they are continuously switching the message settings on and off for fun
You: If they were getting my texts, how could they have the text settings off.
Willie V.: I have discussed your concern with my supervisor. We understand your concern and apologize for the inconvenience. So, we are escalating your concern. The assigned analyst will look into your concern directly and will assist you accordingly.
You: I've been through this twice in the past month already. it always gets to upper management and they tell me that a tower is being worked on.
You: EVERY TIME
You: EVERY TIMMMEEEEE!
You: So, while the towers are being worked on, since my service is crap, why should I pay for that??
You: If I was a car salesman and you came to buy a new car, but it didn't have wheels, or seats in it, and missing a transmission, would you buy the car?
Willie V.: Looking to your concern we need to discuss the issue over the phone. You will receive a call from them. Please let me know your preferred phone number to receive the call.
You: 734-560-0310.
You: So, should I expect a call in 24 hours, when the problem goes away?
You: Because thats what sprint has done to me in the past
Willie V.: No, we have arranged the call back on urgent basis. So you will receive the call back within next 2-3 hours.
You: What do I do, when they can't help me at all?
You: Switch to Verizon?
You: Because I KNOW they have killer service.
Willie V.: We understand that you may cancel the services due to this reason. However, we do not want to lose a valued customer like you. That's why we have escalated your issue and you will receive a call from the assigned analyst. They will look into your concern directly and will assist you accordingly.
You: Fine. I'm not crossing my fingers though, since I've just been down this road twice and nothing has been resolved from it.
Willie V.: I understand how this can be so frustrating. I do not like it when this happens to me.
Willie V.: We will do our best to get this issue resolved to your satisfaction.
So, I have Sprint. Their service has gone to shit in a hand basket…there's been threads here before about it…I've been back and fourth with them multiple times in the past 30 days arguing with them. I just want my phone to work like it should. Thats all. I just want what I pay for. I went online and talked to a rep today and this was our conversation…note the part underlined in red. I actually was so furious typing that and his response made me even more angry. Are these fucking people dense over there? Who the fuck hires these no bodes who don't know shit about shit.
Willie V.: Are you able to receive text messages?
You: Here's whats going on. I can text some people, some people I cannont.
You: And my phone is double texting. Been doing that for a month
You: Example…I was texting someone all day today. Suddenly, I can't text them anymore. Try to resend the same text like 50 times and it does not go through. Then one time, it does…then literally five seconds later, I try to send another text and it does not go through
Willie V.: Okay. Did you download a app on your phone before this issue start?
You: I then send a text to someone else immediately and it works…then try the first person again and it did not work.
You: Did not download an app.
You: My wifes phone does it too. She has only ONE app on her phone. Candy Crush. Thats it.
You: My phone is up to date with firmware and software
You: I did multiple hard resets
You: Nothing worked.
You: If you tell me a tower is down or getting worked on, I'm going to blow a gasket. That seems to be the default answer from sprint to EVERYONE.
You: My wife just texted me now and I texted her back. I just tried to text my friend and it didn't go through.
You: I'm so sick of this. 6 months ago, I told people that Sprint has a rock solid network and I recommend them. I've actually talked people into getting sprint. Now? I wouldn't want my enemy to have this service. I drop calls left and right, texting is splotchy and internet is hit or miss
Willie V.: Are you not able to send a text message to an iphone user?
You: I don't know what phone they have. Why does that matter? It's a network issue, isn't it? Not a hardware problem?
You: And if they were a iPhone user, why could I send them messages before, but suddenly not now.
You: My phone tells me it's a network issue
Willie V.: If they has turn on imessage on their iphone, they can only send and receive free text messages to iphone user only.
Willie V.: Can you please make sure if someone using iphone on which you are not able to send text message?
You: Well, my wife does not have an iPhone and it happens when I talk to her all the time.
You: It happened with my wife and I today
You: She has a galaxy phone as well as I do.
Willie V.: Okay. Let me discuss your concern with my supervisor.
You: And I seriously doubt someone with an iPhone I talk to would switch settings. I'm 31 and tech savvy. So are my friends I talk to .
Willie V.: If someone using an iphone, please ask them to turn off imessage from their iphone via setting > message > turn off imessage.
Willie V.: After that try to send a text message to that number to know the status.
You: I just texted them. they texted back that they do have an iPhone. Should I text them and ask them if they are getting my texts
You: maybe I should text them and tell them how to receive my texts
Willie V.: Yes.
You: That was sarcasm. I know typing does not translate well. What I was getting at was that I texted them to see if they were getting my texts. It did go through that time…now its not. Here's some more sarcasm…Do you think they are continuously switching the message settings on and off for fun
You: If they were getting my texts, how could they have the text settings off.
Willie V.: I have discussed your concern with my supervisor. We understand your concern and apologize for the inconvenience. So, we are escalating your concern. The assigned analyst will look into your concern directly and will assist you accordingly.
You: I've been through this twice in the past month already. it always gets to upper management and they tell me that a tower is being worked on.
You: EVERY TIME
You: EVERY TIMMMEEEEE!
You: So, while the towers are being worked on, since my service is crap, why should I pay for that??
You: If I was a car salesman and you came to buy a new car, but it didn't have wheels, or seats in it, and missing a transmission, would you buy the car?
Willie V.: Looking to your concern we need to discuss the issue over the phone. You will receive a call from them. Please let me know your preferred phone number to receive the call.
You: 734-560-0310.
You: So, should I expect a call in 24 hours, when the problem goes away?
You: Because thats what sprint has done to me in the past
Willie V.: No, we have arranged the call back on urgent basis. So you will receive the call back within next 2-3 hours.
You: What do I do, when they can't help me at all?
You: Switch to Verizon?
You: Because I KNOW they have killer service.
Willie V.: We understand that you may cancel the services due to this reason. However, we do not want to lose a valued customer like you. That's why we have escalated your issue and you will receive a call from the assigned analyst. They will look into your concern directly and will assist you accordingly.
You: Fine. I'm not crossing my fingers though, since I've just been down this road twice and nothing has been resolved from it.
Willie V.: I understand how this can be so frustrating. I do not like it when this happens to me.
Willie V.: We will do our best to get this issue resolved to your satisfaction.
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