New Ford quality that bad?

91trunk said:
No dealer should be too big to care about 1 customer. Now there is another side to that coin. Sometimes dealers do things above and beyond and customers still don't think it's enough, that's when it's time for them to part ways. We have had cases like that. Truth be told there are customers that are just looking for something for free. (not saying this is the case with you by any means).
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i should have taken the trip to your dealership when i needed my car serviced. it ended up taking 6 weeks and two dealerships to finally get my car fixed.
 
Falcon64 said:
I think a lot of this is the dealers do not have qualified mechanics case and point:

2009 F-350 dually v10 engine truck has 8500 miles. Truck starts to run like shit so we take it to the dealer. Dealer has the truck for two weeks and says there is a hole in the piston and the engine is blown. Now this vehicle was purchased from Ford and only serviced at the local ford dealer. Every aspect even oil changes was done exclusively by Ford. I go down there and say how did this happen it must be a defective engine. The dealer says your warranty ran out three months ago you are not covered the cost for a new motor is $10,000!!!

So I call Dearborn and bitch telling then that this is complete bull shit and that this truck must have a bad motor because the only thing it has ever towed was a 8000 boat three times. I inform them to look up the service records from their dealership to confirm its maintenance record. They kindly told me to go pound sand and said they would give me $8,000 credit on a new truck as trade in. I told them hell no since this truck is NEW and only has 8500 miles and should last another 150k plus.

I spoke to a few friends who told me to get a second opinion so I did. I had a tow truck go to the dealership to pick it up. They were in "oh shit" mode. They told me I was going to take it somewhere and they were going to "hack" it all up and the repairs would cost more $$. They reinforced that all of their mechanics had looked at the truck and the motor was bad. I towed it anyway and with an hour they were on the phone offering me $4000 in credit towards a repair if I brought the truck back that day.

I took the truck to a junkyard where they work on F series trucks all the time. The 23 year old uncertified mechanic delivered the truck to me the next day. He looked in the motor and found that the motor was in perfect order. No holes in the pistons nothing! What he found was the catalytic converter was melted. I have several other horror stories about the same Ford dealership doing bullshit like this. Its just sad that had I not gotten a second opinion I would have paid $10,000 for a motor I didn't need. I wonder how much of that goes on every single day??
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Cat should be covered by emissions warranty, which is usually 7 years or 130k-ish.

As far as Fords being junk, I've heard stories from both sides, same as everyone else. Truth of the matter is I've never had anyone with a Honda or Toyota do much complaining, as they age I've heard of some trans issues, but for newer cars it seems like they are pretty damn good cars.
 
Kind of discouraging as my options are/were new Fusion or Focus coming here in the next year +/-...
Nothing GM does it for me, not buying a Chrysler, don't want Asian, and I cant afford European.
 
Our Acadia was bought back (the dealership sucked ass, to put it mildly. I had to make GM buy it back) And then GM sold it to another dealership who passed it along to some unsuspecting sap. So yes, they resell Lemon Law buy backs and I do not believe they get an orange title or anything different.
Three camshaft visits, two transmissions visits, one sway bar end link that may or may not have been installed at the factory, the fan belt tension pulley that snapped clean off. For some reason we bought another Acadia that went to 70K without anything more than oil change and tire rotations.
We traded that in on an 2013 Equinox that has been trouble free with almost 60 K on the odometer and original tires.
 
Canadian_Dave said:
They re-sell the lemon law buy backs??


Do they just inspect them and send them off to auction?
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Most everyone assumes that “lemon law buy back cars” are
sent straight to the crusher. This is simply not true. The cars
are usually sent to auction & yes, some poor unsuspecting sap
buys it.

You would think it would be illegal, but it is not. This is normal
used car business. Hence, I stay away from car dealers / auctions
that handle these kind of cars.
 
4Gas$ said:
Most everyone assumes that “lemon law buy back cars” are
sent straight to the crusher. This is simply not true. The cars
are usually sent to auction & yes, some poor unsuspecting sap
buys it.

You would think it would be illegal, but it is not. This is normal
used car business. Hence, I stay away from car dealers / auctions
that handle these kind of cars.
Click to expand...
Most are "repaired" beforehand but this is true
 
sofa king said:
Kind of discouraging as my options are/were new Fusion or Focus coming here in the next year +/-...
Nothing GM does it for me, not buying a Chrysler, don't want Asian, and I cant afford European.
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I love my Fusion. I had a 2014 EcoBoost Titanium that I sold to my mom and I currently have a 2015 Energi Titanium. Both have been problem free. As others have said, there is no company with a mass produced vehicle that has zero issues. Issues arise and the dealership should do everything in their power to make things right for the customer. Matt Stanford and Varsity Ford are class act and go above and beyond to make their customers happy.
 
Canadian_Dave said:
They re-sell the lemon law buy backs??


Do they just inspect them and send them off to auction?
Click to expand...
Depending on the issue

same issue over and over = They go to the manufacturer for root cause diagnosis, then if they belive that fix it, they go to auction


Multiple issues within the lemon law time frame = auction
 
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