GM not servicing the customer, can anyone help or put me in contact with someone?

LS3C6

Forum Member
Hey guys, I have a stock 2008 Corvette with a touch over 9000 miles... it was built in november 2007 and I've driven it through 2008 and now some of 2009, i've had repeated part failures and poor service from my local dealers since the beginning.

Last year the diff fluid was flushed/upgraded for clutch pack noise at low speed, multiple swaybar links replaced multiple times, cooling fan bearings failed and that was replaced.

Now i'm having problems with the A-pillar modling peeling (defective), intermittent gear grinds in 1-2 2-3 4-5 at both high rpm "aggressive" driving and slow putting to work shifts, there's been an exhaust rattle cold @ 900rpm for the first 20 seconds it runs since the beginning... never diagnosed properly and the swaybar links are trashed yet again.

I took it back in to get the above fixed and they resisted, stating they're AFRAID it'll come back with the same problems after they serviced it at which point GM would not pay the warranty claim and it would come out of their pocket, so they told me too bad.

I was upset and called Chevrolet Customer Assistance to complain the dealer was more concerned about how they'd be compensated for the warranty service than fixing my vehicle, they spoke to the dealer and the dealer's position changed to "nothing's wrong" (after they admitted the day before they were working towards diagnosing the problems because the tech had found my compliants valid), so corporate told me there's nothing they can do because they trust the dealer's judgement.

So I go down there to pick it up and they're cocks to me, I made a scene with them, the service manager, general manager, service techs, potentional customers in the lobby because since I called corporate on them, THEY immediately called their district warranty service rep, in turn this service rep dispatched an email to ALL of my local dealers (or all dealers he's the rep for) stating to not work with me, my car nothing... basically a blacklist because i'm upset my car isn't right.

So what do I do now? I called Les Stanford and explained the situation and they seemed like they'd work on it, but I shouldn't have to drive 150 miles away to get my car worked on because of this unfair unjust garbage i'm dealing with out here, does anyone on this board know any higher up contacts at GM that give a DAMN that they're losing a young customer that would buy one of these new every 2 years if it came with an ounce of dealer support for KNOWN ISSUES!

I was proactive in flushing the clutch fluid when I first began having shifting problems and that didn't help, it's a well known unfortunate fact that the 08+ T6060 trannies have problems and the swaybar links have since been revised with updated parts since the last time they were replaced, I shouldn't be having any problems getting this car serviced properly.

Also keep in mind this is a daily driver, I haven't had it on a road course, autocross or drag strip... I drive it fast on the highway when I feel like it but it's never been subject to a burnout or any other blatent "abuse".
 
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sounds like a candidate for the 2010 mustang......:thumbsup:



seiously, that's a drag. it's incomprehensible that a FACTORY rep would black-ball you. gotta be a customer service # somewhere......
 
what he said, try to lemon it.

They're smarter than that, the rep instructed them to write nothing's wrong on the work order and then he blacklisted me so nobody else would get the oppurtunity to state there's any problems, so I have no way to move forward with it... also I bought the car with 300 miles on it from a buddy who ordered and couldn't afford to keep it (i had ordered one too but cancelled that order in light of this deal) so since I wasn't technically the "first owner" I don't think I can lemon law it anyway.
 
Hmmm, obviously they did not intend for the Vette to be a daily driver- it can't stack up to the grocery-getters. :roll:

I'm a hardcore Ford girl, but I still feel bad for you. Apparently service & quality walked out the door together when the economy hit the rocks. :mad: If GM makes it out of all this, they'll still have a very tarnished reputation to recover.
 
sounds like a candidate for the 2010 mustang......:thumbsup:



seiously, that's a drag. it's incomprehensible that a FACTORY rep would black-ball you. gotta be a customer service # somewhere......

Customer service was the first place I went when this started going down a year ago and all I got was someone that barely spoke english that didn't care, even had the balls to tell me "if you're interested in a premium vehicle please consider the products in our cadillac line"

The main problem is I truly love the car, it does/has everything I want, it just needs a little polishing around the edges... unfortunately my #1 requirement in purchasing a car is CUSTOMER SUPPORT, if I end up in a kia because they service the customer best so be it!
 
As long as its still under the factory warranty, you can lemon law it. You would know this, IF you called an attorney.
 
When I bought a new '89 Taurus SHO, I had to have the clutch replaced under warranty at 35K. Roy O'Brien put three clutches in the car and it chattered every time I picked it up. The last time they accused me of drag racing the car because I brought it back after 1700 miles. And this was telling the girl at the desk I was driving to Indianapolis that night when I left the dealership. Needless to say I was pissed off.

I found out the zone office was at the Wixom assembly plant. I took a long lunch while I was at AAA and drove out there. This was before the shooting at the plant so it was no problem walking right into the lobby. Parts and Service Division was on the second floor and there was no security so up I went. Most were at lunch and the girl at the desk was eating her lunch. After a little small talk, I starting telling her my problem. She nearly spit out her lunch when she realized I was a customer and not an employee. She had me go back downstairs and the guy coming to help me literally was running and jumping down the stairs. He allowed me to take the car to another dealer, paid for a rental and two days later, no more clutch problems.

What I'm leading to is take it down to the RenCen and look for a service department type on the department list by the elevator. It may not help, but then again I think they figure if you show up in person that this is a serious issue. Someone one here should be able to tell you where the zone office is (I'd almost bet it's housed at the RenCen).
 
When I bought a new '89 Taurus SHO, I had to have the clutch replaced under warranty at 35K. Roy O'Brien put three clutches in the car and it chattered every time I picked it up. The last time they accused me of drag racing the car because I brought it back after 1700 miles. And this was telling the girl at the desk I was driving to Indianapolis that night when I left the dealership. Needless to say I was pissed off.

I found out the zone office was at the Wixom assembly plant. I took a long lunch while I was at AAA and drove out there. This was before the shooting at the plant so it was no problem walking right into the lobby. Parts and Service Division was on the second floor and there was no security so up I went. Most were at lunch and the girl at the desk was eating her lunch. After a little small talk, I starting telling her my problem. She nearly spit out her lunch when she realized I was a customer and not an employee. She had me go back downstairs and the guy coming to help me literally was running and jumping down the stairs. He allowed me to take the car to another dealer, paid for a rental and two days later, no more clutch problems.

What I'm leading to is take it down to the RenCen and look for a service department type on the department list by the elevator. It may not help, but then again I think they figure if you show up in person that this is a serious issue. Someone one here should be able to tell you where the zone office is (I'd almost bet it's housed at the RenCen).



OR you can

1. Aim car at Ren Cen.
2. Hold down the clutch with a pipe and the gas pedal with a brick.
3. Put car in second gear.
4. Drop the pipe and shut the door.


In all honesty it sounds like they are following the "eff the customer" protocol to a T.
 
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