Enterprise rental car help.

H.O. Driver

H.O. Driver

Forum Member
Anybody have any contacts at Enterprise? Someone with decision making power? I got a phone call today that my 10 day 7 passenger van rental got cancelled because Chrysler won't have them ready in time. So I asked the person who called me what they are upgrading me to. Their response was nothing, we are cancelling the reservation all together.

I know they have the right to do this but it is bad customer service, realistically they should be flooding me with options to fit me needs. They should not be throwing their hands up and setting up a local store agent to contact me to say get bent 5 weeks before I need my rental.

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H.O. Driver said:
Anybody have any contacts at Enterprise? Someone with decision making power? I got a phone call today that my 10 day 7 passenger van rental got cancelled because Chrysler won't have them ready in time. So I asked the person who called me what they are upgrading me to. Their response was nothing, we are cancelling the reservation all together.

I know they have the right to do this but it is bad customer service, realistically they should be flooding me with options to fit me needs. They should not be throwing their hands up and setting up a local store agent to contact me to say get bent 5 weeks before I need my rental.

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Where's the rental location/dates?
 
derbydad276 said:
did you check Petoskey or Pellston ?
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Yes, only place I have found in Michigan is DTW with a 7 passenger. However why should I be doing the work? Enterprise should have contacted me with options. I know they run vehicles from location to location sometimes

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Start calling other rental companies. The reality is that even they are not getting cars like the rest of us. I had to rent a month ago when my company car died on me and all they had was. 3 year old ram with 40k and smelled like a fresh blunt.
 
Bad customer service would be telling you 3 days before that they didn't have a vehicle available and saying "good day and good luck".
 
mustangjoe87 said:
Start calling other rental companies. The reality is that even they are not getting cars like the rest of us. I had to rent a month ago when my company car died on me and all they had was. 3 year old ram with 40k and smelled like a fresh blunt.
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Isn't that half of the rental cars out there now? :)
 
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