Stalker
I removed my teeth on purpose....if you catch my d
Anyone work for Comcast or know someone who works for comcast who can confirm the email format for their email addresses? Looks like it's time to do an executive email carpet bomb and I want to make sure that I have the right email addresses.
The back story for anyone who cares.
about 6 months ago I started to notice anomalies within my home network. THings like no service, horrible speeds, or massive pings. Generally that stuff usually means a service provider problem. I wanted to make sure it wasn't. Here's the steps I took over the next 4 months.
1. bought a new wireless router. Mine was a couple years old and could use a refresh anyway. No dice, problems sporadically there still. cost: $180
2. stopped leasing Comcast's modem and bought a very nice Motorola Surfboard SBG6580 All in one. Cost $160
3. Wanted to move my home office to a different room in the house, so paid to have a new coax line ran from my extended D-mark to the new room. Cost: $300
At this point, we're about 2 months back from today. My speed and ping is so bad that I can't play any online games and streaming netflix etc... has become painful at best. (I'm paying for 50 mps as an aside, so this shouldn't even be remotely a problem). I call Comcast and tell them my service is shoddy and they need to come look at it. They send a tech. First words out of his mouth are "I live in the area and neither I nor my son has a problem like you're reporting. It's has to be your equipment". He dinks around a little and to pacify me, runs a test line from the street to the side of the house where the hook-up is. Tells me it's all fixed and leaves.
Problem persists. I go out and buy yet ANOTHER SBG680 with plans that if this worked, I'd place the 4 month old one in the box and return it. another $160. Doesn't matter though. THe problem is so bad now that I can't do anything short of surf the web. I call and order another service call. Mind you, this is the second day I'm taking off of work for this. The same tech from before calls me and tells me that there are no known problems with service in the area and that it's my equipment. I tell him he's full of it. He never shows up for the service call stating on the ticket when he closes it that I have an equipment problem.
I'm furious at this point. I call and bitch for 3 days straight. Anytime I try to do something and can't, I call. I yell at the customer service people who just says "We see a problem on our end but there's nothing we can do. A maintenance tech has to escalate the issue". Another service call is scheduled for this past Saturday. I specifically tell them I do not want to see that same tech within 30 feet of my door. At the allotted time for my service call... he pulls up. I go ape shit crazy and tell him to get lost. I call Comcast and scream at the customer service person demanding to know if there is any type of testing that Comcast requires for their customer service people to prove that have a single brain cell. I get aplogized to about 30 times and told they will get a tech out here as soon as possible... and that apparently is in 3 days. (mind you, through all of this, never once was it even mentioned compensating me for my down time and all of the crap I had to go through). I somehow get even more mad. How can there not be someone to see me on Monday for someone who now has to take a 3rd day off of work. It's not really the time off, it's the principle of thing.
Finally on Sunday I call and ask for a manger. I'm not sure why I didn't before, perhaps there was a part of me that thought someone would figure it out, who knows. The manager tells me that on his end, he can see EXACTLY what I'm going through and tells me that he is going to contact the on call maintenance supervisor and I will hear from him that day... NO A SINGLE CALL WAS MADE.
I call again today and ask to speak to a manger. This manager tells me that the supervisor wasn't reached via phone, so an email was sent out to the local emergency email box stating I needed to be called immediately. When I tell them that I never heard anything from anyone, the manager tells me that there's nothing he can do. I have to deal with the maintenance manager and there's nothing he from the customer service call center can do to escalate it beyond that manager. So basically I'm SOL. He says he'll again try to contact the manager to see what they can find out. That was 4 hours ago and I've heard nothing again.
I'm done. I've exhausted every fathomable means to get this issue resolved and I got nowhere. Time to carpet bomb the executives and hope that gets someone fired up. So that's why I"m looking for this information.
The back story for anyone who cares.
about 6 months ago I started to notice anomalies within my home network. THings like no service, horrible speeds, or massive pings. Generally that stuff usually means a service provider problem. I wanted to make sure it wasn't. Here's the steps I took over the next 4 months.
1. bought a new wireless router. Mine was a couple years old and could use a refresh anyway. No dice, problems sporadically there still. cost: $180
2. stopped leasing Comcast's modem and bought a very nice Motorola Surfboard SBG6580 All in one. Cost $160
3. Wanted to move my home office to a different room in the house, so paid to have a new coax line ran from my extended D-mark to the new room. Cost: $300
At this point, we're about 2 months back from today. My speed and ping is so bad that I can't play any online games and streaming netflix etc... has become painful at best. (I'm paying for 50 mps as an aside, so this shouldn't even be remotely a problem). I call Comcast and tell them my service is shoddy and they need to come look at it. They send a tech. First words out of his mouth are "I live in the area and neither I nor my son has a problem like you're reporting. It's has to be your equipment". He dinks around a little and to pacify me, runs a test line from the street to the side of the house where the hook-up is. Tells me it's all fixed and leaves.
Problem persists. I go out and buy yet ANOTHER SBG680 with plans that if this worked, I'd place the 4 month old one in the box and return it. another $160. Doesn't matter though. THe problem is so bad now that I can't do anything short of surf the web. I call and order another service call. Mind you, this is the second day I'm taking off of work for this. The same tech from before calls me and tells me that there are no known problems with service in the area and that it's my equipment. I tell him he's full of it. He never shows up for the service call stating on the ticket when he closes it that I have an equipment problem.
I'm furious at this point. I call and bitch for 3 days straight. Anytime I try to do something and can't, I call. I yell at the customer service people who just says "We see a problem on our end but there's nothing we can do. A maintenance tech has to escalate the issue". Another service call is scheduled for this past Saturday. I specifically tell them I do not want to see that same tech within 30 feet of my door. At the allotted time for my service call... he pulls up. I go ape shit crazy and tell him to get lost. I call Comcast and scream at the customer service person demanding to know if there is any type of testing that Comcast requires for their customer service people to prove that have a single brain cell. I get aplogized to about 30 times and told they will get a tech out here as soon as possible... and that apparently is in 3 days. (mind you, through all of this, never once was it even mentioned compensating me for my down time and all of the crap I had to go through). I somehow get even more mad. How can there not be someone to see me on Monday for someone who now has to take a 3rd day off of work. It's not really the time off, it's the principle of thing.
Finally on Sunday I call and ask for a manger. I'm not sure why I didn't before, perhaps there was a part of me that thought someone would figure it out, who knows. The manager tells me that on his end, he can see EXACTLY what I'm going through and tells me that he is going to contact the on call maintenance supervisor and I will hear from him that day... NO A SINGLE CALL WAS MADE.
I call again today and ask to speak to a manger. This manager tells me that the supervisor wasn't reached via phone, so an email was sent out to the local emergency email box stating I needed to be called immediately. When I tell them that I never heard anything from anyone, the manager tells me that there's nothing he can do. I have to deal with the maintenance manager and there's nothing he from the customer service call center can do to escalate it beyond that manager. So basically I'm SOL. He says he'll again try to contact the manager to see what they can find out. That was 4 hours ago and I've heard nothing again.
I'm done. I've exhausted every fathomable means to get this issue resolved and I got nowhere. Time to carpet bomb the executives and hope that gets someone fired up. So that's why I"m looking for this information.
