Anyone know how I would go about fighting this?

CruisnCobra said:
Some of these lease deals are amazing and extremely tempting, but stuff like this is what scares me from pulling the trigger
Click to expand...

Honestly, all things considered this is rarely an issue. I do agree in this case that I'm not seeing any damage, but that's not normal. Normally they send a picture of the damaged fender and I ask my wife, "Did you hit something on the RF?" and she says, "Oh yeah, I meant to tell you about that." And then I pay $287.
 
jsxtreme said:
I'll try to keep this short as possible.

I turned in a leased 2013 GMC Terrain to Sellers GMC and leased a new 2016 GMC Terrain.

Sales man washed the vehicle, looked it over and saw no damage that was outside of the normal wear and tear. He thought it was in great shape.

Fast forward a month I get a letter from Ally stating there was damage to the rear quarter. I call my sales guy, he pulls up the photos from the 3rd party inspector to see the damage and there is no damage there. He calls Ally and spoke to them about it. They didnt see the damage either in the photos. He calls me back, tells me to toss the letter and not to worry about it. All set.

Today (about 6 weeks later) I get a phone call from Ally collections that I still owe for the damages. I pull up the photos to see this damage myself, there is no damage. The panel they claim is damaged looks perfect.

I called Sellers back today, spoke to a manager. He looked at the photos, saw no damage and is going to speak to his Ally rep to try to get this charge removed.

If they don't remove the charge, what should my next course of action be? Im not going to give in and pay them just to make this head ache go away. Lawyer up? Small claims court? I dont know how to approach this if they don't overturn this charge.
Click to expand...


I would think a good dealer would take care of this for you.
 
Called ally today. Asked about an inspection. They said take it to the dealer. My salesman looked at it and said it was fine. He called them and said I was 52 miles over. They said I didn't owe anything. I signed the paper and left. We will see what happens once they have it in their possession.
 
My wife turned her Avenger in a few years ago without issues. It was like 50 miles over too, they sent a letter saying "This is not a bill, you owe nothing. But this amount is due: $x.xx. Do not pay this, you're not being charged." That was about the worse of it, but we never paid and never got another letter.
 
Doesn't surprise me that Ally was involved; they tried to pull that same scam in the past on someone I know - luckily the other party had documentation at the time of the lease turn-in that came in handy after the fact. Gotta watch those bastards (Ally) closely ! G'luck fighting it...
 
I talked to the Sales manager at Sellers today. He got with their Ally rep and Ally is going to waive the charges. I will believe it when it's in writing. But it's a step in the right direction.
 
You must log in or register to reply here.
Back
Top