Looks like you gotta program the car to account for the installation.... I dont know where your located, but im in Wayne, MI. at a dealership and would be able to do it for you. If I remember correctly, the option for the trailer hitch is supposed to come already pre wired. I would have your brother check the contact on the car and see if it was a dealer installed or factory option, either way it should have been done, if he coughed up the extra loot for the hitch package. Take it back to the dealership and have them do the job correctly and not half ass.