Stalker
I removed my teeth on purpose....if you catch my d
Furious right now. If anyone here works for Verizon or knows someone who works for Verizon, please let me know. At the moment they are trying to screw me out of $400. When I threatened to leave because of it, they told me I could leave, but I'd pay the full Early Termination Fee on each line. Here's the story.
Steph and Parents were on a family plan with AT&T. Because of AT&T's shitty coverage in michigan, my parents wanted to switch to Verizon. I got out of the contract with AT&T without an ETF and went to Verizon to get the new lines setup. I came in and bought 3 smart phones with data packages. In the setup, I tell the woman that my wife needs to be the primary line because her employer gives a 20% discount. She says "sure" and proceeds to set everything up.
Next day, I go and register on www.verizonwireless.com and notice that the account is setup in my name, not my wife's. I call customer service who tells me that the discount will only apply if my wife is named primary. I do everything it takes to allow my wife to take over the account. She goes into a store, they run her credit and say "all set, but there's a small catch, because the account changed names, all of your phones warranties are voided". Wait.. what? Yep, even though you've had your account for 2 days, the phones warranties will all be voided. I tell them they are out of their mind and I'll go across the street to AT&T if they don't fix it right away. After much pissing and moaning about having to bend the rules, they come back and tell me, we have a fix. We'll give you the extended warranty for all of the phones, just will have your account credited back the $1.99/line each month. Ok, you helped, I'm happy.
Go home and register again on their website... and my mom is now the account owner. I call customer service and bitch up a storm. They say they will have to fix it. So now I'm technically in my 3rd account in as many days. Rep tells me though I have to drive out to the Verizon store to get my wifes discount applied. I tell her that there's no store really close to me and that the fact that they had verified it before (notes on the account reflected that) should mean they can just give us the discount. she says nope, I have to go to the store. So I drive the 30 mile round trip to get the same person as before to apply the discount. They verify that this time it really is setup properly and that I shouldn't see any charges for the extended warranty.
Go home and wait for my first bill. It shows up. granted, it shows up 4 times with 4 different bill amounts becuase I'm now in my 4th account, but the last one shows up in Steph's name. I'm thinking everything is kosher. I look, and there's a $6 charge for the extended warranty. I call customer service again only slightly pissed because this shit shouldn't be happening to begin with. The guy I talk to says that no one has the power to do what I am asking and sorry, would I like to cancel the extended warranty for next month. I tell him to piss off and get me a manager. Manager gets online and I rip into them about the idiots they have working both at their stores as well as in the call centers. He hmm's and haws a little, then says that he will have to see what he can do and I'll hear from him in a few days. This issue is sill open ($72/year in costs to me if they don't back up their promise).
We are now through the first 2 weeks. When I signed up, I was told that I was part of the promotion that if I buy a smart phone, and trade in my old phones, I would get a $100 gift card for each line. I have old phones here at work, so sure, I'll do that. They tell me that it'll take about a week for me to get the email stating what I need to do to take part of the promotion. It's been 2 weeks and I got nothing, so I call Verizon with already high blood pressure. The guy i get on the phone tells me that because the account was opened in a different name that I'm no longer eligible for the promotion. I explain that it's not my fault I had to change names. he tells me that there's nothing he can do, and he's sorry. I lose it. No matter what I say, he keeps saying that there's nothing he can do, and sorry. I say, let me out of my contract. He say nope. I'm stuck with an ETF if I want to leave, but he's more than happy to process my cancellation request if I'd like. I cuss and hang up. ($300 promised to me, now gone)
So there ya have it. Anyone have anyone that can help? I'm about to go postal on someone if something doesn't get fixed.
Steph and Parents were on a family plan with AT&T. Because of AT&T's shitty coverage in michigan, my parents wanted to switch to Verizon. I got out of the contract with AT&T without an ETF and went to Verizon to get the new lines setup. I came in and bought 3 smart phones with data packages. In the setup, I tell the woman that my wife needs to be the primary line because her employer gives a 20% discount. She says "sure" and proceeds to set everything up.
Next day, I go and register on www.verizonwireless.com and notice that the account is setup in my name, not my wife's. I call customer service who tells me that the discount will only apply if my wife is named primary. I do everything it takes to allow my wife to take over the account. She goes into a store, they run her credit and say "all set, but there's a small catch, because the account changed names, all of your phones warranties are voided". Wait.. what? Yep, even though you've had your account for 2 days, the phones warranties will all be voided. I tell them they are out of their mind and I'll go across the street to AT&T if they don't fix it right away. After much pissing and moaning about having to bend the rules, they come back and tell me, we have a fix. We'll give you the extended warranty for all of the phones, just will have your account credited back the $1.99/line each month. Ok, you helped, I'm happy.
Go home and register again on their website... and my mom is now the account owner. I call customer service and bitch up a storm. They say they will have to fix it. So now I'm technically in my 3rd account in as many days. Rep tells me though I have to drive out to the Verizon store to get my wifes discount applied. I tell her that there's no store really close to me and that the fact that they had verified it before (notes on the account reflected that) should mean they can just give us the discount. she says nope, I have to go to the store. So I drive the 30 mile round trip to get the same person as before to apply the discount. They verify that this time it really is setup properly and that I shouldn't see any charges for the extended warranty.
Go home and wait for my first bill. It shows up. granted, it shows up 4 times with 4 different bill amounts becuase I'm now in my 4th account, but the last one shows up in Steph's name. I'm thinking everything is kosher. I look, and there's a $6 charge for the extended warranty. I call customer service again only slightly pissed because this shit shouldn't be happening to begin with. The guy I talk to says that no one has the power to do what I am asking and sorry, would I like to cancel the extended warranty for next month. I tell him to piss off and get me a manager. Manager gets online and I rip into them about the idiots they have working both at their stores as well as in the call centers. He hmm's and haws a little, then says that he will have to see what he can do and I'll hear from him in a few days. This issue is sill open ($72/year in costs to me if they don't back up their promise).
We are now through the first 2 weeks. When I signed up, I was told that I was part of the promotion that if I buy a smart phone, and trade in my old phones, I would get a $100 gift card for each line. I have old phones here at work, so sure, I'll do that. They tell me that it'll take about a week for me to get the email stating what I need to do to take part of the promotion. It's been 2 weeks and I got nothing, so I call Verizon with already high blood pressure. The guy i get on the phone tells me that because the account was opened in a different name that I'm no longer eligible for the promotion. I explain that it's not my fault I had to change names. he tells me that there's nothing he can do, and he's sorry. I lose it. No matter what I say, he keeps saying that there's nothing he can do, and sorry. I say, let me out of my contract. He say nope. I'm stuck with an ETF if I want to leave, but he's more than happy to process my cancellation request if I'd like. I cuss and hang up. ($300 promised to me, now gone)
So there ya have it. Anyone have anyone that can help? I'm about to go postal on someone if something doesn't get fixed.
