4Gas$
Club Member
I don’t understand how Verizon can arbitrarily change the user agreement / contract
with its customers. It would appear Verizon doesn’t want to service its broadband
cellular internet customers anymore. They do seem to like servicing the “smart phones”,
it’s the computers they don’t want to service.
How can they limit folks who pay for 5 gigs to 2 gigs? Or who are unlimited to 2 gigs?
I hope there is a class action lawsuit & I hope to be a party to it! I am cancelling my
Verizon service. Read my letter below. As of today, Verizon has not replied to me.
Dear Verizon Official,
I have been a loyal & faithful long time customer of Verizon, singing your praises for many years.
I have convinced many family, friends & business associates to switch to Verizon service because
of the fine service, quality & value I believed Verizon to be….
…..until now.
On approximately the beginning of September, 2012 I noticed my Verizon broadband internet service began
to not work. Page after page would “time-out”. The connection would disconnect. Basically I was affectively
left with no usable internet service.
After a series of contacts to Verizon customer service & tech center I was informed of the following :
- My broadband internet account is grandfathered under the original “unlimited gigabytes”
contract. Less than 5% of your customer base fall into this category.
- Some months I have gone over 5 gigabytes, most months I have not.
- I was told that customers who are under the “unlimited plan” and who are in the top
5% of users on heavy used cellular towers will have their broadband service “optimized”
“Optimized”? really, that is what you call it? I call it penalized! I pay $59.99 per month
and you folks intentionally limit/restrict/lower my service! This is outrageous! I am
thoroughly disgusted with how Verizon is treating me as a customer.
I have had many years of fine service & now all the sudden this starts. I’m told
this policy had been in effect for a year, but for “some reason” it is now affecting me.
I was told by Verizon that I could avoid being “optimized”, aka “penalized” if I
cancelled my old account (unlimited 3g) and signed up for the new contract for
limited 4g. I was told that would improve my service & that 4g contracts are not
ever “optimized”, aka “penalized”.
Funny thing is my next door neighbor has had Verizon broadband 4g limited
internet for about 6 months. My neighbor started having the SAME PROBLEMS
I’ve been having, and yes, they started at the same time, about the first of September!
Oh, but it gets even better. I was at my neighbor’s house while they were on the phone to
Verizon customer service / tech help. You’ll never guess what they suggested to them.
You folks said that in our area we’re not listed on the 4g map & really doesn’t get 4g service.
You folks suggested that they try using the 3g system!
You folks told us each the opposite thing about 4g & 3g! This was not based on a single call,
but several calls both my neighbor & myself have made. When I inquired as to how not to continue
to be “optimized”, aka “penalized”, your Verizon representative stated I
would have to use less that 2g per month!
I pay like everyone else. I have used my service in “good faith”. Verizon needs to restore
my service & make me whole, I request, make that DEMAND that the “optimized” status be removed
my account and never be attached again! This is the very least Verizon can do. Verizon can not treat
its customer this way.
Or is that the idea? Is Verizon simply trying “constructive termination”, you want customers like me to
get frustrated & simply leave your service without Verizon having to cancel me?
I am officially complaining that this treatment is unfair, unjust and if at a later time is found to be illegal,
I wish to be a party to the class action suit. How can Verizon be so
discriminatory?
If this isn’t the case, and I’m a valued customer – prove it, show me and please do this
immediately! I have already had to endure a month of worthless internet service.
with its customers. It would appear Verizon doesn’t want to service its broadband
cellular internet customers anymore. They do seem to like servicing the “smart phones”,
it’s the computers they don’t want to service.
How can they limit folks who pay for 5 gigs to 2 gigs? Or who are unlimited to 2 gigs?
I hope there is a class action lawsuit & I hope to be a party to it! I am cancelling my
Verizon service. Read my letter below. As of today, Verizon has not replied to me.
Dear Verizon Official,
I have been a loyal & faithful long time customer of Verizon, singing your praises for many years.
I have convinced many family, friends & business associates to switch to Verizon service because
of the fine service, quality & value I believed Verizon to be….
…..until now.
On approximately the beginning of September, 2012 I noticed my Verizon broadband internet service began
to not work. Page after page would “time-out”. The connection would disconnect. Basically I was affectively
left with no usable internet service.
After a series of contacts to Verizon customer service & tech center I was informed of the following :
- My broadband internet account is grandfathered under the original “unlimited gigabytes”
contract. Less than 5% of your customer base fall into this category.
- Some months I have gone over 5 gigabytes, most months I have not.
- I was told that customers who are under the “unlimited plan” and who are in the top
5% of users on heavy used cellular towers will have their broadband service “optimized”
“Optimized”? really, that is what you call it? I call it penalized! I pay $59.99 per month
and you folks intentionally limit/restrict/lower my service! This is outrageous! I am
thoroughly disgusted with how Verizon is treating me as a customer.
I have had many years of fine service & now all the sudden this starts. I’m told
this policy had been in effect for a year, but for “some reason” it is now affecting me.
I was told by Verizon that I could avoid being “optimized”, aka “penalized” if I
cancelled my old account (unlimited 3g) and signed up for the new contract for
limited 4g. I was told that would improve my service & that 4g contracts are not
ever “optimized”, aka “penalized”.
Funny thing is my next door neighbor has had Verizon broadband 4g limited
internet for about 6 months. My neighbor started having the SAME PROBLEMS
I’ve been having, and yes, they started at the same time, about the first of September!
Oh, but it gets even better. I was at my neighbor’s house while they were on the phone to
Verizon customer service / tech help. You’ll never guess what they suggested to them.
You folks said that in our area we’re not listed on the 4g map & really doesn’t get 4g service.
You folks suggested that they try using the 3g system!
You folks told us each the opposite thing about 4g & 3g! This was not based on a single call,
but several calls both my neighbor & myself have made. When I inquired as to how not to continue
to be “optimized”, aka “penalized”, your Verizon representative stated I
would have to use less that 2g per month!
I pay like everyone else. I have used my service in “good faith”. Verizon needs to restore
my service & make me whole, I request, make that DEMAND that the “optimized” status be removed
my account and never be attached again! This is the very least Verizon can do. Verizon can not treat
its customer this way.
Or is that the idea? Is Verizon simply trying “constructive termination”, you want customers like me to
get frustrated & simply leave your service without Verizon having to cancel me?
I am officially complaining that this treatment is unfair, unjust and if at a later time is found to be illegal,
I wish to be a party to the class action suit. How can Verizon be so
discriminatory?
If this isn’t the case, and I’m a valued customer – prove it, show me and please do this
immediately! I have already had to endure a month of worthless internet service.
