internet help !!!

[sn95_311]

for the past month or so my internet sucks , slow , connectivity issues and lately ive ben getting a "waiting for website to reply " every website not just 1 or 2

ive got wow for cable and internet and I pay for there highest internet , I can get speeds of 3.5 and sometimes even 4 , lately im lucky to see 1.5

I have wow's modem ( witch they say theres nothing wrong with ) and im running that threw my netgear wireless router , my desktop is hard wired and everything else is wifi , xbox , phones , laptop and what not , everything is having issues thow , xbox wont stay connected to wifi long enuff to watch a net flix movie and so on

im not to tech inclined but I know a little , ive tried new cables , viewed my router activity to make sure no one was tapped into it ( password protected ) , thought maybe some how there was something wrong with my desktop causing the issues and I cleaned that out and ran every virus scan I had and nothing came up

im realy leaning to the modem being the issue but wow says other wise , any other ideas guys ?

 

[The Man]

First thing to do is plug directly into the modem and test from there....your router/wireless could be fucked..




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[Wizeguy]

When ever my stuff slows down, I unplug my modem and wireless for 30 seconds and seems to pick back up

 

[Canadian_Dave]

First thing to do is plug directly into the modem and test from there....your router/wireless could be fucked..

Sent from my XT907 using Tapatalk 2

^That is where I would start also.

You haven't messed with the duplex settings or anything?

 

[Tin]

Could be a router firmware issue. Many factory router firmwares are unstable, and will have issues with buffering and memory management. I've owned a few routers that required a hard reset in order to fix bandwidth issues. These days, I only buy routers that work with the OpenWRT firmware, rock solid and more configuration options than you can shake a stick at. The only down time I've seen in the past 5 or 6 years have been strictly from power outages.

 

[sn95_311]

I haven't messed with any setting or anything , ive tried every possible thing I can think of , resets , turned off power to modem and router and a few other things

just noticed that when it starts acting up my modem ware it says data ( send and receive ) , the send or receive lights are out and now the receive light is on

im going to take the modem to wow tomorrow and demand a new one , because even when I take my router out of the picture and hook up my desktop direct to the modem I still have issues

 

[YLWFVR]

Is it a Motorola surfboard 6121?

 

[sn95_311]

modem is a webstar , router is a wifi netgear

 

[YLWFVR]

modem is a webstar , router is a wifi netgear

ugh. yea ask if you can get a moto 6121. I have wow and that's what I've got. Actually when I upgraded to their 30MB service I picked one of these up myself since it's docsis 3.0 which is required for the faster services above 15Mb. Save money on renting as well

 

[Killjoy]

Swapping the modem yourself isn't going to help if you have line issues. I would tell them to come out and fix it, and have your desktop hardwired to the modem when they visit to test.

 

[sn95_311]

ugh. yea ask if you can get a moto 6121. I have wow and that's what I've got. Actually when I upgraded to their 30MB service I picked one of these up myself since it's docsis 3.0 which is required for the faster services above 15Mb. Save money on renting as well

I had there 6121 and it wasn't allowing my xbox to connect to it threw my router , that's when I got stuck with the webstar

 

[sn95_311]

nope sorry it wasn't the 6121 , it was deffinatly a moto thow , ill ask if they will let me switch when I turn in this modem

 

[The Man]

You rent it right?

Just call them and tell them it reboots on its own and that it flaky....they need to come out and replace it. Do you have a phone line too?

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[Justindwright]

what kind of results are you getting with a PC directly plugged into the modem? Try that first and report back.

 

[sn95_311]

yes I rent it , no phone line



I get same results if its plugged if directly to my modem or router , slow speeds and a waiting for website to respond .... the waiting for website to respond is the biggest PITA , usualy I can restart the page and it will kick on but sometimes I actually have to close out the browser and re-open it

 

[The Man]

is it one device giving you issues? you say you have a desktop, laptop, etc....

do they all behave the same?

 

[sn95_311]

laptop , tablets , phones and xbox all have connectivity issues , I don't get the messages on any of them just poor connection and speeds , xbox doesn't stay connected long enuff to watch a Netflix movie

 

[The Man]

did it just start happening out of nowhere?

 

[sn95_311]

been happening for around a month or so now , seems like it started slow and then just kept getting worse

 

[YLWFVR]

Wonder if cable line outside is cut somewhere? happened to me last year. Contractors working next door were working in yard and spliced my line. Wow came out and dropped a new line