knievel
Club Member
I work at a Computer/networking store doing anything from repairs, camera installs, sales, etc.
Of course I deal with idiots everyday but this one may take cake for month
When a computer is dropped of we require them to sign a paper authorizing repairs/upgrades which the customer did when the computer was brought in 2 weeks ago.
He called and asked the total the day after it came in and stated he would have the $$ at the beginning of the month. Yesterday he came in and asked for the total again and said he would be back in today to pick the computer up. (keep in mind this is an XP computer that came in with 128mb RAM)
We removed viruses/malware/etc. and put in a 1gb DDR stick in the computer.
Today he (about 50yo 5'3" 125lbs) comes in and starts screaming at us as to why we would upgrade his computer without his authorization to which I grabbed his slip and showed where he signed for virus cleanup and memory upgrade. but I could remove the memory if didn't want to pay for it....
He then said to return the computer to the way it was when he brought it and he would take it to another store that would charge less.
I stated I would be glad put viruses back on his computer but that would add another hour of service to his bill lol so his cost would then go up....
Now he left and said he is filing charges against me for stealing his computer and blackmailing him for his information!! hahahahhha
I guess my question is at what point is it easier to become a giant ASS and tell a customer to F-off as opposed to being nice during the conversation?
Of course I deal with idiots everyday but this one may take cake for month
When a computer is dropped of we require them to sign a paper authorizing repairs/upgrades which the customer did when the computer was brought in 2 weeks ago.
He called and asked the total the day after it came in and stated he would have the $$ at the beginning of the month. Yesterday he came in and asked for the total again and said he would be back in today to pick the computer up. (keep in mind this is an XP computer that came in with 128mb RAM)
We removed viruses/malware/etc. and put in a 1gb DDR stick in the computer.
Today he (about 50yo 5'3" 125lbs) comes in and starts screaming at us as to why we would upgrade his computer without his authorization to which I grabbed his slip and showed where he signed for virus cleanup and memory upgrade. but I could remove the memory if didn't want to pay for it....
He then said to return the computer to the way it was when he brought it and he would take it to another store that would charge less.
I stated I would be glad put viruses back on his computer but that would add another hour of service to his bill lol so his cost would then go up....
Now he left and said he is filing charges against me for stealing his computer and blackmailing him for his information!! hahahahhha
I guess my question is at what point is it easier to become a giant ASS and tell a customer to F-off as opposed to being nice during the conversation?
