mdhmi
Club Member
Well, I tried to do the impossible today: ship a package via FedEx.
It couldn't have been easier. I already had a shipping pre-paid and an email confirmation.
All the people at the FedEx facility had to do was scan the UPS on my confirmation email, print a label, and stick it on an envelope.
This sounds easy enough, right? Wrong! The dear people at the FedEx/Kinkos at Northwestern in Southfield couldn't even manage to log into their computers.
Both employees were just standing there, seemingly waiting for divine intervention.
I eventually gave up and left. Back to the drawing board. I try to find a location of another nearby FedEx. Enter FedEx.com (on my iPhone). And guess what? The local search feature is down.
Unwilling to face defeat I install the FedEx iPhone application via the AppStore. No dice. The app is as useless as the staff at the store.
Now I'm mad. I use the Google search feature within the iPhone Navigon GPS app. Score! There is another FedEx a few miles away.
I waited ten minutes in line (I was the only person in line). The woman at the counter scans the barcode on my confirmation email. Things are starting to look up.
My relief was premature. They couldn't print the shipping label. This is a printing and shipping company, I would like to point out.
She tried and tried and tried again. No luck printing. Not one to stand idly by waiting for divine intervention like the staff at the first store she called Tech Support. Support had her repeat the process which delivered the same result.
Finally employee number two, who had been monitoring this debacle from a distance (I think he was secretly enjoying my obvious annoyance) chimed in with a suggestion to try a different computer.
After that failed to help I punted: I told them I think their service is a f*ing joke and left.
Is it me, or should a shipping/printing company be able to print an address label?
/end rant/
It couldn't have been easier. I already had a shipping pre-paid and an email confirmation.
All the people at the FedEx facility had to do was scan the UPS on my confirmation email, print a label, and stick it on an envelope.
This sounds easy enough, right? Wrong! The dear people at the FedEx/Kinkos at Northwestern in Southfield couldn't even manage to log into their computers.
Both employees were just standing there, seemingly waiting for divine intervention.
I eventually gave up and left. Back to the drawing board. I try to find a location of another nearby FedEx. Enter FedEx.com (on my iPhone). And guess what? The local search feature is down.
Unwilling to face defeat I install the FedEx iPhone application via the AppStore. No dice. The app is as useless as the staff at the store.
Now I'm mad. I use the Google search feature within the iPhone Navigon GPS app. Score! There is another FedEx a few miles away.
I waited ten minutes in line (I was the only person in line). The woman at the counter scans the barcode on my confirmation email. Things are starting to look up.
My relief was premature. They couldn't print the shipping label. This is a printing and shipping company, I would like to point out.
She tried and tried and tried again. No luck printing. Not one to stand idly by waiting for divine intervention like the staff at the first store she called Tech Support. Support had her repeat the process which delivered the same result.
Finally employee number two, who had been monitoring this debacle from a distance (I think he was secretly enjoying my obvious annoyance) chimed in with a suggestion to try a different computer.
After that failed to help I punted: I told them I think their service is a f*ing joke and left.
Is it me, or should a shipping/printing company be able to print an address label?
/end rant/
