Any Ford service people here?

Wizeguy

Wizeguy

Club Member
IWE's on the Raptor are grinding cause of ford's great engineering on the 4x4 f150s vacuum system suck but can't get into a dealer for warrenty work for a month or two!
Any hook ups here?
They say dealerships are inundated of warranty work from the new cars they are selling, 1 in 5 cars Are coming back Because of quality control from the factory... pretty sad!
 
I believe if you just unhook the vacuum line to them they should just stay engaged and not grind. Hubs will be locked in obviously but not a big deal and not as annoying as grinding.
 
They need the vacuum to keep them disconnected.. trying to drive in 4x4 on dry roads sounds worse then the chattering
 
Crazy that Ford would let the quality slip that bad. Literally F150 is their bread and butter. There is a LOT of discontent at Ford right now after the 8000 layoffs thing hit the news. I guess Farley had a town hall and when asked about it, he said "We have a whole group of people who do nothing but brackets, and Tesla has no such group". How would you like to be a hard working engineer or designer in the bracket group after hearing that? Probably a lot of pissed off people there right now. He also railed on the "Customer Experience" which I think is alluding to the problems you are seeing, Sal.

-Geoff
 
Wizeguy said:
They need the vacuum to keep them disconnected.. trying to drive in 4x4 on dry roads sounds worse then the chattering
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But if you just leave the truck in 2wd and disconnect them, it will just be like any other OEM that don't do axle disconnects. Shafts/ front diff/ front driveshaft will just spin from wheel speed but t-case won't provide power. Unless Raptors have front lockers. Then that won't work.
 
WhiteHawk said:
Crazy that Ford would let the quality slip that bad. Literally F150 is their bread and butter. There is a LOT of discontent at Ford right now after the 8000 layoffs thing hit the news. I guess Farley had a town hall and when asked about it, he said "We have a whole group of people who do nothing but brackets, and Tesla has no such group". How would you like to be a hard working engineer or designer in the bracket group after hearing that? Probably a lot of pissed off people there right now. He also railed on the "Customer Experience" which I think is alluding to the problems you are seeing, Sal.

-Geoff
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I was kinda in shock when he flat out told me the problem of the back ups..

CruisnCobra said:
But if you just leave the truck in 2wd and disconnect them, it will just be like any other OEM that don't do axle disconnects. Shafts/ front diff/ front driveshaft will just spin from wheel speed but t-case won't provide power. Unless Raptors have front lockers. Then that won't work.
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Ah ok I get what your saying.. gonna try that tonight
 
CruisnCobra said:
I believe if you just unhook the vacuum line to them they should just stay engaged and not grind. Hubs will be locked in obviously but not a big deal and not as annoying as grinding.
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It worked.. no grinding .. now gotta get into the dealer..

Matt..Yea looks easy but I have an aftermarket Ford warrenty that covers everything.. Might as well make them pay for it.
 
Unfortunately, my wifes 2021 Expedition has been recalled twice already. Once for wiper blades and the second for randomly catching fire. I know Dodge takes slack for things, but my 2013 Charger hasn't had nearly the problems this thing has and we've had it for a year. Outside of the recalls, it's been in 2 other times for other problems and some of the problems they can't get to replicate so they can't fix it. The drivers side sensor just goes off randomly while you're driving. Going into reverse sometimes it won't go into gear. She loves the vehicle for it's size, but there's no way in hell I'm buying this out at the end of the lease. I'll go pay for a Wagoneer.
 
I mean I haven’t seen the figures, but the amount of corners cut and “substituted equivalent “ parts I think is starting to show in quality. There’s so much crap being built wrong due to chip and part shortages, I’m avoiding anything new for at least another year.
 
WayFastWhitey said:
I mean I haven’t seen the figures, but the amount of corners cut and “substituted equivalent “ parts I think is starting to show in quality. There’s so much crap being built wrong due to chip and part shortages, I’m avoiding anything new for at least another year.
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Parts shortages are causing manufacturers to switch suppliers mid-run without retesting. This is causing a lot of issues with quality across the board.
 
We got a text message from Ford saying the Expedition has a recall for randomly catching fire and to park it outside and get it in for service as quick as you can. If you don't feel safe with it, we will provide you with a loaner till we can address. Take it to the dealership today for them to look at. Tell them if they need it for more than a day, I need a loaner. She goes, we won't have loaners for at least another month. How bad can you screw this up Ford.
 
Stalker said:
We got a text message from Ford saying the Expedition has a recall for randomly catching fire and to park it outside and get it in for service as quick as you can. If you don't feel safe with it, we will provide you with a loaner till we can address. Take it to the dealership today for them to look at. Tell them if they need it for more than a day, I need a loaner. She goes, we won't have loaners for at least another month. How bad can you screw this up Ford.
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That is total BS - since last time I got a loaner at a dealership, they just had Enterprise in there signing me up for a daily rental.

-Geoff
 
WhiteHawk said:
That is total BS - since last time I got a loaner at a dealership, they just had Enterprise in there signing me up for a daily rental.

-Geoff
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It got worse. I didn't hear from them all day, so I call at 4:30 and ask for an update. The shop was behind and my vehicle is pulled apart and will be finished on Friday now. I say "I need a loaner then as I need my second vehicle today". Their response "We don't have any loaners, sorry". I'm just supposed to cancel in person meetings or find someone who can go pick my kids up from school. Ford is doing wonders to make sure I don't ever tell someone about how horrible they are.
 
Stalker said:
It got worse. I didn't hear from them all day, so I call at 4:30 and ask for an update. The shop was behind and my vehicle is pulled apart and will be finished on Friday now. I say "I need a loaner then as I need my second vehicle today". Their response "We don't have any loaners, sorry". I'm just supposed to cancel in person meetings or find someone who can go pick my kids up from school. Ford is doing wonders to make sure I don't ever tell someone about how horrible they are.
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That kind of crappy treatment isn't Ford, it is the dealership. Locally here, people bag on Rinke Chevrolet in Warren all the time, but they have always come through for me in terms of service, and I always give them high rankings on the surveys they send. I think it gets fed back to them too, because they have done some crazy stuff for me with warranty work, even with the car out of warranty.

The reason I say this is - and to be fair I don't know if Ford is like GM in terms of surveys - but with a GM dealer, if you really want to get their attention, you give them a really bad survey result. At GM, it literally hits the employees financially, and the dealership actually has to answer to the district service manager if they start getting rated poorly. Maybe someone can confirm if it is like this at a Ford dealer? It forces them to respond at least, and someone will probably follow up with you.

-Geoff
 
WhiteHawk said:
That kind of crappy treatment isn't Ford, it is the dealership. Locally here, people bag on Rinke Chevrolet in Warren all the time, but they have always come through for me in terms of service, and I always give them high rankings on the surveys they send. I think it gets fed back to them too, because they have done some crazy stuff for me with warranty work, even with the car out of warranty.

The reason I say this is - and to be fair I don't know if Ford is like GM in terms of surveys - but with a GM dealer, if you really want to get their attention, you give them a really bad survey result. At GM, it literally hits the employees financially, and the dealership actually has to answer to the district service manager if they start getting rated poorly. Maybe someone can confirm if it is like this at a Ford dealer? It forces them to respond at least, and someone will probably follow up with you.

-Geoff
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Can 100% confirm this is how it works at GM. Those surveys can go a long way on impacting the dealership, and individual employee (at least, it used to). Also, I am 99% sure that GM financially incentivizes dealers to have some loaners and demos, and to use them. I am not as familiar with Stellantis, but from my time there I don't believe they give dealers the same incentives so it's more on the dealer to want to offer it in the name of customer service.
 
Stalker said:
According to that, I should have went with Dodge (Assuming Dodge and Ram sit under the Chrysler bucket)
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I find the story interesting because as I understand it Ford went through a pretty significant quality journey 15-20 years ago. Guess it’s time to dust off the APQP playbook again.
 
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